Patient Information

Toowoomba's family friendly medical practice offers online booking

Our Services
Bulk billing is available to all patients who hold a valid DVA,  Medicare or Overseas Student Health Cover card

Appointments

Please call 4630 1588 for an appointment or make an online appointment. Every effort will be made to accommodate your preferred time and usual doctor.
 
Emergencies will always be given priority and our administration staff will attempt to contact you if there is any unforeseen delay or your GP has been called away.
 
A standard consultation is 10 minutes. Longer consultation times are available, so please ask our administration staff if you require some extra time or if you have more than one item to discuss with your doctor.
If you require a longer appointment time for a health assessment, insurance medical, skin check or a minor procedure, please inform the administration staff.

If you have any questions regarding your appointment type, please do not hesitate to call  and discuss with our administration staff.

Please telephone the practice and advise our administration staff if you have been delayed or will not be able to attend your appointment. A missed appointment fee may be charged if a patient has repeated this more than once.


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After hours care

Please call 4630 1588for our on-call after hours service for existing patients.

After hours consultations are bulk billed for all valid DVA, Medicare and OSHC cardholders

Home & other visits

Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery.

If you have a family member in a nursing home,  visits are also available.

Telephone access

Doctors in the practice may be contacted during normal opening hours. If your doctor is with a patient, a message will be taken.
The doctor will endeavour to return your call at the earliest opportunity.

Our practice nurse may be able to assist you if your doctor is unavailable.

Please be aware consultations will not be conducted over the telephone.

Smoking Policy

This practice has a no smoking policy

Fees & billing arrangements

Drayton Medical Centre is a bulk billing practice for all Medicare rebateable items including After Hours consultations.  

Bulk billing is available to all patients with a valid  DVA, Medicare or Overseas Student Health Cover card.  

Fees are payable for non-rebateable Medicare items  at the time of consultation by cash or EFTPOS.

A private facility fee may be charged for costs associated with procedures, excisions and dressings. This fee is not rebateable by Medicare. 

If you have difficulty in paying our fees, please discuss this with our Practice Manager.

Overseas Student Health Cover (OSHC)

We are an approved preferred provider for ALLIANZ, BUPA, Medibank and NIB OSHC members.

To access Direct Billing please make sure you bring your current membership and student cards with you.
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Prescriptions will not be available to patients without
an appointment.

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Results of any test or procedure

If you have undergone any tests or a procedure, please make an appointment to discuss your results with the doctor. 



Reminder system

Our practice is committed to preventative health care. We may send you a reminder notice from time to time advising you  to make an appointment appropriate to your health condition. 

If you do not wish to be part of this system please advise your doctor or our administration staff.

Your health information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Patient consent is required for the transfer of any personal health information.

In some instances, de-identified personal health information may be used for carrying out public health or other medical research.  Under these circumstances, the patient cannot be identified.  Please indicate to our administration staff if you do not wish to participate.

We abide by the National Privacy Principles  Principles available at www.privacy.gov.au/health/index.html.  The Drayton Medical Centre Privacy Policy is available upon request from Reception. 

Should you require any further information please ask our Administration staff.

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Patient Information

Visit our online booking page to make an appointment or
call 07 4630 1588

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